Throughout these Terms and Conditions, when we say “we”, “us”, “our” or “Sidecar Health” we mean Sidecar Health Insurance Solutions, LLC, the company authorized to charge your designated payment method(s) for the automatic recurring payments related to your insurance policy(ies). “You,” “your” and “yours” mean the individual authorizing the automatic recurring payments related to your insurance policy(ies).
“Estimated Expense” means the estimated member share of the amount charged by a provider for a medical service when the Benefit Card is used to pay for such medical service. “Finalized Expense” means the final member share of the amount charged by a provider for a medical service when the Benefit Card is used to pay for such medical service as calculated after the itemized invoice has been uploaded and a Final Benefit Amount determined. All capitalized terms not defined herein have the meanings assigned to them in the policy(ies).
I understand that, starting immediately, the following automatic recurring payments will be charged to my designated payment method(s) on the scheduled charge dates for the amounts due.
I authorize Sidecar Health to charge my designated payment method for the premium amount. I understand and agree that the amounts and dates of the charges are determined by the payment plan I selected for my billing account.
I understand that payments with automatic charge dates on a Saturday, Sunday or holiday may not be processed until the following business day. I acknowledge it is my responsibility to have sufficient funds available in connection with my designated payment method(s) to cover these charges. I authorize Sidecar Health to credit my designated payment method for any refund due to me; and if necessary, Sidecar Health may electronically debit or credit my designated payment method(s) to correct any transactions.
I agree to receive information via email regarding automatic recurring payments. I will maintain a current email address with Sidecar Health and ensure that it is active and capable of receiving new emails. I will ensure my email account has sufficient space for new emails and my email server and spam-blocking software do not block emails from Sidecar Health.
It is your responsibility to ensure that your billing information is current and accurate. Sidecar Health is not responsible for any payment processing errors or fees incurred if you do not provide accurate billing information. Billing information can include, but is not limited to, items such as your name, account number, address, billing zip code, and other account information, such as your routing number or expiration date, depending on the type of payment method(s) you designated. You can update this information in your account or by contacting us at 877-653-6440.
Billing statements will be made available in PDF or HTML format, so you must have access to an Internet browser and Adobe® Reader® software (this software is available for download free of charge at www.adobe.com). If you wish to print documents, you must also have access to a printer. Although there is no charge associated with us presenting your billing statements online, you may incur costs associated with electronic access to the documents, such as usage charges from internet providers and/or telephone service providers. If these hardware or software requirements change such that you will no longer be capable of accessing or retaining your billing statements electronically, we will inform you of the revised hardware and software requirements. You may request a paper copy of any billing statement or notice at no charge by contacting Member Care at 877-653-6440.
If we are unable to charge your designated payment method for your automatic recurring payments, a termination notice may be issued for the policy(ies) attached to the designated payment method(s) or use of your Sidecar Health Benefit Card may be suspended.
If we receive a request to cancel the policy(ies) attached to the designated billing account, please check the status of the outstanding billing statement at that time. We will discontinue future automatic recurring payments once we process the request to cancel the policy(ies); however, it is possible that an automatic recurring payment may be processed about the same time as the policy(ies) cancellation(s).
The authorization for automatic recurring payments remains in effect until we have received notice from you of its termination. To discontinue automatic recurring payments, call 877-653-6440.
Please allow up to five (5) business days for processing your request. Automatic payments scheduled within five (5) business days after your request may still take place.
Sidecar Health reserves the right to change these Terms and Conditions at any time.
Any failure by Sidecar Health to act upon any breach of these Terms and Conditions shall not be deemed to constitute a waiver of any subsequent breach of that or any other term or condition, or of any right to thereafter enforce these Terms and Conditions.
You may call Sidecar Health at 877-653-6440 during normal business hours of Monday - Friday 7:00 am to 10:00 pm Central Time, Saturday - Sunday 9:00 am to 5:00 pm Central Time.
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