Skip to content

Terms of use

Last updated on January 8, 2026

In these Terms of Use, “we”, “us” and “our” refers to Sidecar Health, Inc., Sidecar Health Insurance Solutions, LLC, Sidecar Health Insurance Company, and any of their parents, subsidiaries, affiliates, licensees, successors, and assigns, or those acting under their authority.

Acceptance of the Terms of Use

These Terms of Use (“Terms”) are a legal contract between you and us that sets forth the terms, policies and standards that govern access and use of our services (the “Services”) and our proprietary platforms and materials, including but not limited to our website(s) and Mobile Application(s) (collectively, our websites, applications, and other digital platforms are referred to as the “Website”), and all content, functionality, information, data, software, technologies, graphics, photographs and text, etc. that are made available through our Services and Website (collectively referred to as “Materials”).

By creating an account, enrolling as a member, or otherwise registering to use the Services, you affirmatively agree to be bound by these Terms. If you do not create an account or enroll as a member, you nonetheless agree to be bound by these Terms through your access to, browsing of, or use of the Website or any content, features, or functionality made available through the Website. If you do not agree to these Terms, you must not access or use the Website or Services.

READ THESE TERMS CAREFULLY BEFORE BROWSING OUR WEBSITE OR USING OUR SERVICES. BY USING THIS WEBSITE OR OUR SERVICES, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE WEBSITE OR SERVICES IS CONDITIONED ON YOUR ACCEPTANCE OF THESE TERMS AND THAT YOU ARE BOUND TO ABIDE BY THEM. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE OR OUR PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE OR OUR SERVICES.

THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS WITH RESPECT TO DISPUTES YOU MAY HAVE WITH US. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

Important note regarding Our Services and Website

The Website and Services do not amend, replace, or supersede the terms of any health plan, insurance policy, or benefit document, which control in the event of any inconsistency.

We do not provide any healthcare services, nor do we refer or recommend any specific medical provider or personnel. Nothing on this Website or in any of our other interactions with you or in your use of any of the Services should be construed as creating or establishing or promoting a physician-patient relationship between us and you or us and any other third party.

The Materials on this Website are for informational purposes only. The Materials are not intended to be a substitute for professional medical advice, diagnosis, or treatment. We do not guarantee the accuracy, completeness, usefulness or adequacy of any resources, information, product, or process available at or from this Website. This Website is not designed for the delivery of time sensitive or life critical medical or health-related communications.

IF YOU OR SOMEONE YOU KNOW IS EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. Never disregard professional medical advice or delay in seeking it because of something communicated to you on this Website, or in any other fashion.

Changes

We may alter the Materials and Services we offer you, and may choose to modify, suspend, or discontinue this Website at any time and without notifying you. We may also change, update, add, or remove provisions (collectively, “modifications”) of these Terms from time to time. All modifications are effective immediately when we post them. However, any changes to the dispute resolution provisions will not apply to any disputes for which the parties have actual notice before the date the change is posted on the Website.

If you object to any such modifications, your sole recourse shall be to cease using this Website. Continued use of this Website following notice of any such modifications indicates you acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of this Website. These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.

General use

We invite you, on behalf of yourself and, if applicable, any person covered under your policy (“Dependents”), to use this Website for personal, non-commercial, and consumer purposes only (“Permitted Purposes”).

By using this Site, you represent, acknowledge, and agree that you are at least 18 years of age and are of legal age to form a binding contract. You also represent and warrant that the information you submit directly to us through the Website or Service is current, true, accurate, supportable, and complete. As part of the Services, you may have the ability to submit “Personal Information,” which means any information that may be used to identify an individual, such as first and last name, age, gender, postal address, e-mail address, telephone number, other contact information, certain health information, or other personally identifiable information under an applicable law such as the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act (“HITECH” and together with HIPAA jointly referred to as “HIPAA”) or similar State law governing the use or disclosure of health information or Protected Health Information (defined as follows) (all such equivalent State laws together with HIPAA referred to as “Health Information Laws”). To understand how we use and disclose health information relating to you or your Dependents under Health Information Laws, please see our HIPAA Notice of Privacy Practices. By using this Website, you agree we can use and disclose Personal Information and Protected Health Information relating to you or your Dependents in accordance with these Terms, our Privacy Policy, our HIPAA Notice of Privacy Practices, Health Information Laws, and other applicable Federal, State, and international laws and regulations, including those governing the export of data or software (collectively, “Privacy Laws”).

In these Terms we are granting you a limited, personal, non-exclusive, and non-transferable license to use and to display the Materials; your right to use the Materials is conditioned on your compliance with these Terms. You have no other rights in this Website or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of this Website or Materials in any manner (except as may be temporarily stored by your computer in RAM incidental to your accessing and viewing those Materials or as may be automatically cached by your Web browser for display enhancement purposes). If you make copies of any of this Website while engaging in Permitted Purposes, you agree to retain on such copies all of our copyright and other proprietary notices as they appear on this Website.

If you breach any of these Terms, the above license will terminate and you may be asked to immediately destroy any downloaded or printed Materials (and any copies thereof). Further, if your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

Mobile applications

We may make available mobile applications to access this Website via a mobile device (the “Mobile Application”). To the extent we make such Mobile Applications available, the following provisions will apply. To use the Mobile Application, you must have a mobile device that is compatible with the Mobile Application. We do not warrant that the Mobile Application will be compatible with your mobile device. We hereby grant to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile, or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that (i) we may from time-to-time issue upgraded versions of the Mobile Application, and (ii) may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. You also acknowledge that we may discontinue the Mobile Application and disable the Mobile Application on your mobile device. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and we and our third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to your use of the Mobile Application.

The following additional terms and conditions apply with respect to any Mobile Application that we provide to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):

  • You acknowledge that these Terms are between you and us only, and not with Apple, Inc. (“Apple”).
  • Your use of our iOS App must comply with Apple’s then-current App Store Terms of Service.
  • We, and not Apple, are solely responsible for our iOS App and the Services and content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
  • You agree that we, and not Apple, are responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
  • You agree that we, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
  • You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • You agree to comply with all applicable third-party terms of agreement when using our iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
  • You agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to your license of our iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as they relate to your license of the iOS App as a third-party beneficiary thereof.

The following additional terms and conditions apply with respect to any Mobile Application that we provide to you designed for use on an Android-powered mobile device (an “Android App”):

  • You acknowledge that these Terms are between you and us only, and not with Google, Inc. (“Google”).
  • Your use of our Android App must comply with Google’s then-current Android Market Terms of Service.
  • Google is only a provider of the Android Market where you obtained the Android App. We, and not Google, are solely responsible for our Android App and the Services and content available thereon. Google has no obligation or liability to you with respect to our Android App or these Terms.
  • You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to our Android App.

Geo-location terms

The Services include and make use of certain functionality and services provided by third-parties that allow us to include maps, geocoding, places, and other content from Google as part of the Services (the “Geo-Location Services”). Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_Us/ help/terms_maps.html) and by using the Geo-Location Services, you are agreeing to be bound by Google’s Terms of Use.

Membership

You do not need to create an account to visit or browse this Website. In addition, access to or use of the Website or Services is not required to obtain or use health insurance coverage or benefits, which are governed solely by the terms of the applicable health plan, insurance policy, or benefit documents.

However, to access certain password-protected areas of the Website or to use certain features, tools, or Services made available through the Website, you may create an account (an “Account”). An Account provides access to digital tools, information, and administrative or support features related to the Services.

In connection with creating or maintaining an Account, certain information may be provided by you directly or by your employer, plan sponsor, or other authorized third parties, as described in our Privacy Policy. You are responsible for ensuring that information you provide directly is accurate and up to date.

An Account is personal to you and, if applicable, your enrolled dependents, and is non-transferable. You are responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur through your Account. You agree not to share your credentials or allow unauthorized access to your Account and to notify us promptly if you become aware of any loss, theft, or unauthorized use of your credentials or any other security breach related to your Account or the Website.

Eligible Dependents may also create their own Accounts, subject to applicable eligibility requirements. Dependents who are permitted to register their own Accounts may maintain separate login credentials and access information associated with their Accounts. Certain information related to a Dependent’s use of benefits may still be visible to the primary policyholder or plan sponsor for plan administration purposes, such as to reflect deductibles, service limits, or other benefit accumulators. The level of detail displayed may be limited or partially anonymized, and may not be configurable by the Dependent.

Once an Account is established, you may update or correct certain information through your account settings or by contacting us using the information provided at the end of these Terms, subject to applicable legal and operational requirements.

Using the services

If you have created an Account to use the Services, then subject to your compliance with these Terms, we hereby grant you a limited, revocable, non-transferable non-exclusive, non-sublicensable license to access such Service and to display the Materials accessible therein, solely for your own personal use.

Services or some features of Services may be unavailable at certain times, including during any unanticipated or unscheduled downtime or as a result of system failures or force majeure events. If you have an Account, we may use commercially reasonable efforts to provide you with information regarding any interruptions involving that Service.

We may temporarily or permanently suspend your access to any portion or all of the Services if we reasonably determine that: (a) there is a threat or attack targeting Services (including a denial of service attack) or other event that may create a risk to the Services or users of the Services; (b) your use of the Services disrupts or poses a security risk to the Services or any other user of the Services, may harm our systems, or may subject us or any third party to liability; (c) you are using the Services for fraudulent or illegal activities; or (d) you are using the Services in breach of these Terms (collectively, “Service Suspensions”). If you are an affected user, we will make commercially reasonable efforts, circumstances permitting, to provide written notice of any Service Suspension to you. We will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that you may incur as a result of any Service Suspension.

Our Website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge and agree that we are not responsible for the availability of, or the content located on or through, any third party site. You should contact the site administrator or webmaster for those third party sites if you have any concerns regarding such links, embedded or the content located on such sites. Your use of those third party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage you to review such third party site terms of use and privacy policies.

Your Sidecar Health payment card

You may be issued a Sidecar Health payment card to use for your covered health care procedures, services, and products. Your use of the Sidecar Health payment card will be conditioned on the terms and conditions set forth in your policy, these Terms, as well as by any terms and conditions entered into between you and the Sidecar Health payment card issuing bank and processor.

Website interactions, automated tools, and electronic communications

By using this Website or any Services provided through the Website, you consent to receiving electronic communications from us. These communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Website or the Services, and are part of your relationship with us. To the extent permitted by applicable law, you agree that any notices, agreements, disclosures, or other communications that we provide to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

By accessing or using the Website or Services, you understand and agree that your interactions with the Website may involve automated technologies, analytics tools, artificial intelligence-enabled features, and other systems that record, process, analyze, or respond to information you submit or actions you take in order to operate, maintain, personalize, improve, and secure the Website and Services, as described in our Privacy Policy. You expressly consent to such monitoring, processing, and electronic interactions to the extent permitted by applicable law.

Any information or responses provided through automated or artificial intelligence-enabled features are provided for general informational purposes only and do not constitute medical, legal, coverage, or other professional advice.

Privacy policy

We respect the information that you provide to us, and want to be sure you fully understand exactly how we use that information. Please review our Privacy Policy and our HIPAA Notice of Privacy Practices which explains everything.

Submissions

The Website may contain message boards, chat rooms, customer testimonials, review areas (e.g., review of doctors and other service providers), and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit (hereinafter, “post”) to us and other users or other persons content or materials (collectively, “User Submissions”) on or through the Website.

By posting any User Submission, you grant to us an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide, royalty-free license (sublicensable through multiple tiers) to use, copy distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modifications thereto), in whole or in part, in any format or medium now known or later developed. ANY USER SUBMISSION YOU POST WILL BE CONSIDERED NON-CONFIDENTIAL AND NON-PROPRIETARY. We do not guarantee that you will be able to later edit or delete any User Submission.

The foregoing license is subject to our Privacy Policy to the extent your User Submissions contains your personally identifiable information or your protected health information.

You acknowledge that we may, in our sole discretion, choose whether to provide attribution for your User Submissions and may also fully or partially de-identify your User Submissions or disassociate them from you or any other individual.

With respect to your User Submission, you represent and warrant that:

  • You own all rights in your User Submissions (including, without limitation, all rights to the reproduction and display of your User Submissions) or, alternatively, you have acquired all necessary rights to enable you to grant to us the foregoing license.
  • Your User Submissions are truthful and accurate to the best of your knowledge.
  • Any opinions expressed in your User Submissions are your individual honest opinions, findings, beliefs, and experiences, and you will immediately inform us of any material changes in those opinions, findings, beliefs, or experiences. If and to the extent that we require for the purpose of complying with any applicable requirements, you will furnish appropriate affidavits attesting to such opinions, findings, beliefs, and experiences.
  • You were not and will not be compensated or granted anything of value by any third party in exchange for your User Submission.
  • You voluntarily agree to waive all “moral rights” that you may have in your User Submission.
  • All of your User Submissions do and will comply with the Content Standards set forth below and these Terms.

You are responsible for your User Submissions. You, not us, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Submissions posted by you or any other user of the Website. You hereby release, discharge and agree to hold us harmless from any liability arising out of our use of your User Submission.

We do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. However, we have the right to:

  • Remove or refuse to post any User Submissions for any or no reason in our sole discretion.
  • Take any action with respect to any User Submission that we deem necessary or appropriate in our sole discretion.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
  • Terminate or suspend your access to all or part of the Website for any violation of these Terms.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY US OR LAW ENFORCEMENT AUTHORITIES.

User Generated Content

“User Generated Content” or “UGC” means any and all information and content, in any form, that is created by an individual and posted by that individual on one or more platforms (other than our Website), including but not limited to content posted by an individual on social media platforms, messaging platforms, blog posts, consumer review sites, etc. “UGC” also means your username, profile information, real name, image, likeness, descriptions of you, location or other information that may be contained in or associated with the UGC described above. UGC may be in any format, tangible, electronic or otherwise, and includes any text, audio, graphics, photographs, video, location information or any other information included in the user’s post.

We may request your permission to republish or use your UGC for our own commercial purposes.

Any UGC created by you remains your property, however, if you respond to our request and grant us permission to use your UGC, you grant to us an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide, royalty-free license (sublicensable through multiple tiers) to use, copy, distribute, reproduce, modify, adapt, publish, translate, publicly perform, publicly display, prepare derivative works, and otherwise exploit in any manner your UGC (or any modifications thereto), in whole or in part, in all formats, media, and distribution methods and channels now known or hereafter existing, known or developed, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. As part of this license, you are granting us the right to use your username, profile information, real name, image, likeness, descriptions of you, location or other information that may be contained in or associated with your UGC. ANY AND ALL INFORMATION CONTAINED IN ANY LISENCED UGC IS CONSIDERED NON-CONFIDENTIAL AND NON-PROPRIETARY.

The foregoing license is subject to our Privacy Policy to the extent your UGC contains your personally identifiable information or your protected health information.

You acknowledge that we may or may not choose to provide attribution of your UGC in our sole discretion, and we may or may not choose to fully or partially de-identify your UGC or disassociate your UGC with you or any with other person in our sole discretion.

By granting permission to use your UGC you represent and warrant that:

  • You are not a minor.
  • You own all rights in your UGC (including, without limitation, all rights to the reproduction and display of your UGC) or, alternatively, you have acquired all necessary rights to enable you to grant to us the foregoing license.
  • You voluntarily agree to waive all “moral rights” you may have in your UGC.
  • You were not and will not be compensated or granted anything of value by any third-party in exchange for your creation or positing of your UGC.
  • Your UGC is truthful and accurate to the best of your knowledge.
  • Any opinions expressed in your UGC are your individual honest opinions, findings, beliefs, and experiences, and you will immediately inform us of any material changes in those opinions, findings, beliefs, or experiences. If and to the extent that we require for the purpose of complying with any applicable requirements, you will furnish appropriate affidavits attesting to such opinions, findings, beliefs, and experiences.
  • All of your UGC does and will comply with the Content Standards set forth below and these Terms.

You hereby release, discharge, and agree to hold us harmless from any liability related in any way to our use of your UGC.

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Accordingly, you should review the Terms each time you grant permission or authorization to feature your UGC.

Content Standards

These content standards apply to all User Submissions, use of the Interactive Services, and any UGC. User Submissions and UGC must in their entirety comply with all applicable federal, state, local, and international laws and regulations.

Without limiting the foregoing, you represent and warrant that your User Submissions or UGC that you have licensed to us do NOT:

  1. Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  2. Contain information that is deceptive or otherwise known by you to be false, inaccurate, or misleading.
  3. Contain information that you consider confidential, proprietary, or personal that you would not otherwise want published.
  4. Contain the confidential, proprietary, or personal information of any other person or entity, including the names, images, addresses, phone numbers, email addresses of other third parties, or violate any confidentiality, non-disclosure, or contractual obligations you might have towards a third party, including without limitation your employer.
  5. Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  6. Contain any material that is defamatory, libelous, obscene, indecent, abusive, offensive, harassing, vulgar, violent, hateful, hateful, ethnically, religiously, or otherwise biased or offensive, inflammatory, or otherwise objectionable.
  7. Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  8. Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy.
  9. Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  10. Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  11. Involve, contain, or constitute any commercial activities, advertising, or sales, such as contests, sweepstakes, spam, chain letters, and other promotional materials, barter, or advertising.
  12. Give the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case.

Unauthorized activities

Your use of this Website is authorized solely for Permitted Purposes. Any use of the Website outside of Permitted Purposes is prohibited and constitutes unauthorized use. As between you and us, all rights in and to the Website remain our property.

Unauthorized use of the Website may violate applicable United States and international laws. Accordingly, unless you have received our prior written permission, you are not authorized to use the Website in any of the following ways. The examples below are illustrative and not exhaustive:

  • For any public or commercial purpose which includes use of this Website on another site or through a networked computer environment;
  • In a manner that modifies, publicly displays, publicly performs, reproduces or distributes any of this Website;
  • In a manner that is inconsistent with their ordinary, intended, or permitted functionality, including for the purpose of testing, probing, monitoring, or attempting to manufacture claims or liability;
  • In a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law;
  • To stalk, harass, or harm another individual;
  • To impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • To interfere with or disrupt this Website or servers or networks connected to this Website;
  • To use any data mining, robots, scrapers, or similar data gathering or extraction methods in connection with this Website; or
  • Attempt to gain unauthorized access to any portion of this Website or any other accounts, computer systems, or networks connected to this Website, whether through hacking, password mining, or any other means.

You are responsible for any use of the Website or Services in violation of these Terms. To the extent permitted by applicable law, you agree to reimburse us for losses, damages, or costs we incur as a result of your violation of these Terms, including misuse, manipulation, or unauthorized access to the Website. We reserve the right to take appropriate action in response to such violations, subject to applicable law.

Proprietary rights

“Sidecar Health,” the Sidecar design, and any other Sidecar Health trademarks, service marks, and logos are trademarks that belongs to us. Other trademarks, names and logos on this Website are the property of their respective owners.

Unless otherwise specified in these Terms, all Materials, including the arrangement of them on this Website are our sole property, Copyright © 2026. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.

Intellectual property infringement

We respect the intellectual property rights of others and encourage you to do the same. Accordingly, we have a policy of removing User Submissions that violate intellectual property rights of others, suspending access to this Website (or any portion thereof) to any user who uses this Website in violation of someone’s intellectual property rights, and/or terminating in appropriate circumstances the account of any user who uses the this Website in violation of someone’s intellectual property rights.

Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright or other intellectual property right is being infringed by a user of this Website, please provide written notice to our Agent for notice of claims of infringement: 

Sidecar Health, Inc.
Attn: Legal Affairs, Copyright Agent
2381 Rosecrans Avenue, Suite 400
El Segundo, CA 90274
Email: legal@sidecarhealth.com

To be sure the matter is handled immediately, your written notice must:

  • Contain your physical or electronic signature;
  • Identify the copyrighted work or other intellectual property alleged to have been infringed;
  • Identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material;
  • Contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address);
  • Contain a statement that you have a good faith belief that use of the copyrighted material or other intellectual property is not authorized by the owner, the owner’s agent or the law;
  • Contain a statement that the information in the written notice is accurate; and
  • Contain statement, under penalty of perjury, that you are authorized to act on behalf of the copyright or other intellectual property right owner.

Unless the notice pertains to copyright or other intellectual property infringement, the Agent will be unable to address the listed concern.

Submitting a DMCA Counter-Notification

We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a validly received DMCA take-down notice. In response, you may provide our Agent with a written counter-notification that includes the following information:

  1. Your physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
  4. Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which we may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

Termination of Repeat Infringers

We reserve the right, in our sole discretion, to terminate the account or access of any user of this Website or Service who is the subject of repeated DMCA or other infringement notifications.

Disclaimer of warranties

THIS WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THIS WEBSITE IS WITH YOU. WHENEVER WE USE THE TERM “WEBSITE” IN THIS SECTION, THE LIMITATION OF LIABILITY SECTION BELOW OR ANY OTHER SECTION OF THE TERMS, WE MEAN ALL THE MATERIALS ON THE WEBSITE, A MOBILE APPLICATION AND THE MATERIALS ON A MOBILE APPLICATION, AND ANY SERVICES THAT WE PROVIDE FROM THE WEBSITE AND ANY SERVICES THAT WE PROVIDE THROUGH OR WITH THE USE OF A MOBILE APPLICATION.

WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THIS WEBSITE, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

THIS MEANS THAT WE DO NOT PROMISE YOU THAT THIS WEBSITE IS FREE OF PROBLEMS. Without limiting the generality of the foregoing, we make no warranty that this Website will meet your requirements or that this Website will be uninterrupted, timely, secure, or error free or that defects in this Website will be corrected. We make no warranty as to the results that may be obtained from the use of this Website or as to the accuracy or reliability of any information obtained through this Website. No advice or information, whether oral or written, obtained by you through this Website or from us or our subsidiaries or other affiliated companies shall create any warranty. We disclaim all equitable indemnities.

Limitation of liability

WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THE WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF WE KNOW THERE IS A POSSIBILITY OF SUCH DAMAGE. OUR TOTAL AND AGGREGATE LIABILITY ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE WEBSITE IS LIMITED TO THE LESSER OF THE TOTAL AMOUNTS YOU HAVE PAID TO US AS A MEMBER DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR $100.00.

Local laws; export control

We control and operate this Website from our headquarters in the United States of America and the entirety of this Website may not be appropriate or available for use in other locations. If you use this Website outside the United States of America, you are solely responsible for following applicable local laws.

Feedback

Any submissions by you to us regarding your use of the Services or the Website (e.g., comments, questions, suggestions, materials – collectively, “Feedback”) through any communication whatsoever (e.g., call, fax, email) will be treated as both non-confidential and non-proprietary. Except as prohibited by applicable law, you hereby assign all right, title, and interest in, and we are free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. Where the foregoing assignment is prohibited by law, you hereby grant us an exclusive, transferable, worldwide, royalty-free, fully paid up license (including the right to sublicense) to use and exploit all Feedback as we may determine in our sole discretion. Notwithstanding the foregoing, you understand and agree that we are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

Dispute resolution and arbitration; class action waiver

This dispute resolution provision (the “Provision”) facilitates the prompt and efficient resolution of any dispute (e.g., claim or controversy), whether based in contract, statute, regulation, ordinance, tort – including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence – or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below) that may arise between you and us. The term “Dispute” is intended to be given the broadest meaning enforceable by law and includes any claims against other parties relating to services or products provided or billed to you (such as our licensors, partners, suppliers, dealers, or third-party vendors) to the extent such claims are asserted in the same proceeding as claims against us.

This Provision requires that all Disputes between you and us shall be resolved by binding arbitration. By accepting these Terms, you and we each waive the right to litigate Disputes in court and to have Disputes heard by a judge or jury, except as expressly provided below. Arbitration does not involve a judge or jury, and judicial review of an arbitration award is limited. The arbitrator must follow these Terms and may award the same damages and relief that would be available in court, including attorney’s fees, as permitted by applicable law.

You may opt-out of this Provision as described below. YOU AND WE AGREE THAT, EXCEPT AS EXPRESSLY PROVIDED BELOW, ANY AND ALL DISPUTES, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION AND NOT IN COURT.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give us an opportunity to resolve the Dispute which is first done by emailing to us at legal@sidecarhealth.com the following information: (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek.

If we do not resolve the Dispute within 45 days after receiving your notification, then then the Dispute may be pursued in arbitration or, if arbitration does not apply under these Terms, in court.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or we may choose to pursue a Dispute in court and not by arbitration if: (a) the Dispute qualifies for initiation in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS BY USING THIS WEBSITE OR OUR SERVICES (the “Opt-Out Deadline”). You may opt-out of this Provision by emailing us at legal@sidecarhealth.com the following information: (1) your name; (2) your address; (3) a clear statement that you do not wish to resolve Disputes with us through arbitration. Your decision to opt-out of this Arbitration Provision will not have any adverse effect on your relationship with us. However, the Opt-Out Deadline will be strictly enforced, and any opt-out request received after the Opt-Out Deadline will not be valid. In that event, the Dispute must be pursued in arbitration or, if applicable, in small claims court.

In addition, notwithstanding the foregoing, arbitration shall not apply to a Dispute to the extent we assert that the Dispute was not brought by an individual asserting claims arising from their own actual access to or use of the Website or Services in their ordinary course, and instead arises from misuse, manipulation, or conduct designed to manufacture a claim. The assertion of this carve-out may be raised only by us as a defense to arbitration and does not create a right for any party to elect litigation. For the avoidance of doubt, claims brought by individuals acting as testers, proxies, assignees, or in coordination with others, or by individuals engaged in abusive, serial, or mass filing conduct, fall within this carve-out.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or we may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes in English, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only, and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative procedures or rules apply to the arbitration.

Because this Website and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award

The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration

You or we may initiate arbitration in either California or the federal judicial district that includes your billing address. Either party may ask that the arbitration including the hearings, arguments, and all conferences be conducted telephonically or by video conference (e.g., Zoom).

Payment of Arbitration Fees and Costs

So long as you place a request in writing prior to commencement of the arbitration, we will advance arbitration filing fees and AAA or JAMS hearing fees and any arbitrator’s hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You will remain responsible for all additional fees and costs you incur in the arbitration, including attorneys’ fees or expert witnesses. In addition to any fees and costs recoverable under applicable law, if you provide notice and negotiate in good faith with us as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you may be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator. Notwithstanding the foregoing, if the arbitrator determines that a claim was brought in bad faith, was frivolous, was asserted for an improper purpose, or was part of abusive, serial, or mass filing conduct, the arbitrator may deny any fee advancement or fee shifting otherwise available under these Terms and may require the claimant to reimburse fees and costs advanced on their behalf.

Class Action Waiver

The parties agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. This means that you and we agree that each may bring claims against the other only in your or its individual capacity, and not as a lead or representative class plaintiff or class member in any purported class or representative proceeding. However, you and we expressly agree that separate individual arbitrations shall be consolidated, upon request by us, if such separate individual arbitrations relate to or arise out of the same or substantially the same transaction(s) or occurrence(s). Consolidation means that any and all separately initiated arbitrations that relate to or arise out of the same or substantially the same transaction(s) or occurrence(s) are all heard by a single arbitrator in a single arbitration. If we request consolidation of multiple arbitrations, then the parties to the consolidated case(s) will be deemed to have waived their right to designate an arbitrator as well as any contractual provision with respect to the site of the arbitration. The following factors may be considered in our request for consolidation:

  • The arbitrations have a common question of law or fact;
  • The issues in the multiple arbitrations are largely identical;
  • There are common claims, disputes, defenses, and relationships between or among the parties in the different arbitrations;
  • One or more parties is named in multiple pending arbitrations;
  • Consolidation is in the interest of justice and efficiency; and
  • One party will be seriously prejudiced by having multiple arbitrations heard separately.

If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of this Website can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Jury Waiver

You understand and agree that by accepting this Provision in these Terms, you and we are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and we might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court (e.g., the rights to both appeal and certain types of discovery) may be more limited or may also be waived.

Limitation on Time to File Claims

To the extent permitted by applicable law, any Dispute or claim arising out of or relating to these Terms, the Website, or the Services must be commenced within one (1) year after the Dispute or claim accrues. Otherwise, such Dispute or claim is permanently barred.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision whose remainder will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your account with us or our affiliates and your discontinued use of this Website. Notwithstanding any provision in these Terms to the contrary, we agree that if we make any change to this Provision (other than a change to the Notice Address), you may reject any such change and require us to adhere to the present language in this Provision if a dispute between us arises.

Language

The Parties hereto have expressly required that these Terms and all documents and notices relating thereto be drafted in the English language.

General

We encourage direct communication to resolve issues. If we feel that you are not complying with these Terms, in some cases we will tell you. We may even provide you with recommended necessary corrective action(s) because we value this relationship.

However, certain violations of these Terms, as determined by us, may require immediate termination of your access to this Website without prior notice to you. The Federal Arbitration Act, California state law, and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. Except for disputes subject to arbitration as described above, any disputes relating to these Terms or this Website will be heard in the courts located in Los Angeles County, California. If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. By choosing not to enforce any of these Terms, we are not waiving our rights. These Terms are the entire agreement between you and us and, therefore, supersede all prior or contemporaneous negotiations, discussions, or agreements between you and us about this Website. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability, the arbitration Provision, and general provisions shall survive any termination of these Terms.

California consumer notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Website and Service are provided by Sidecar Health, Inc., 2381 Rosecrans Avenue, Suite 400, El Segundo, CA 90245. If you have a question or complaint regarding this Website or Service, please contact our Member Care Department at membercare@sidecarhealth.com with a copy to our Legal Department at legal@sidecarhealth.com. You may also contact us by writing Sidecar Health, Inc., Attn: Legal, 2381 Rosecrans Avenue, Suite 400, El Segundo, CA 90245. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

Contact us

If you have any questions about these Terms or otherwise need to contact us for any reason, you can reach us by mail at Sidecar Health, Inc., Attn: Legal, 2381 Rosecrans Ave, Suite 400, El Segundo, CA 90245 or by email at legal@sidecarhealth.com.

Other Legal Information