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If you have a direct bill agreement follow the guidelines in your provider manual.

Step-by-step Guide for Serving Patients with Sidecar Health

Sidecar Health is an innovative employer-sponsored health insurance that puts the power back in the hands of patients and providers.

Step 1: Pre-Service

Whenever feasible, please provide the patient with your pricing information, including any applicable discounts for prompt and full payment at the time of service. Sidecar Health members have the ability to verify their eligibility and benefits independently through the Member Portal. If you believe an agreement may exist between your organization and Sidecar Health, or if you have any additional questions, please do not hesitate to contact us for confirmation or further assistance.

 

Step 2: Instant Reimbursement

All Sidecar Health members are equipped with a VISA benefit card connected to the Sidecar Health claims account. Charge your patient pre or post service - whenever works best for you - and the patient can instantaneously reimburse you in full.

 

Step 3: Deliver Care

Focus on treating your patient-no need to worry about prior authorizations through Sidecar Health.

 

Step 4: Issue an Invoice

Provide your patient with an "itemized medical invoice" or "superbill." Ensure this document includes the following essential information:

    • Patient's full name
    • Rendering provider (NPI or name and address)
    • Date(s) of Service
    • Medical codes (e.g., CPT, HCPCS) or description of services
    • Itemized or total charges

 

Pro tips:

    1. Worried about complications? Charge a pre-service deposit to your patient's Sidecar Health VISA benefit card to ensure no lost revenue. You will have 90 days to refund if you overcharged
    1. Having issues with providing an invoice? You can follow the HCFA/CMS 1500 form or UB-04 for guidance. 

Still Have Questions?

If you need further assistance, don't hesitate to reach out to our Provider Services team:

    • Phone: (866) 441-9993

We're here to support you and ensure a smooth experience for both you and your patients!